Associate Program Director - Kamloops & Interior
Date Posted: June 17, 2020
Closing Date: Once filled
Commencement Date: ASAP
Location: Kamloops, BC
Status: Full-Time, Exempt, Permanent
Classification Level: 8
Salary: $65,000 - $82,000 plus benefits
The mission of Open Door Group (Est. 1976) is “Opening Doors to Lifelong Learning and Career Success. ODG delivers a range of programs and services to support over 4,000 individuals annually to find and sustain meaningful employment and/or meaningful community connections.
As one of Canada’s Certified Great Places to Work, ODG prides itself on modelling a culture of compassion for others and authenticity. Our core values are based on the genuine belief that all individuals can succeed and are the drivers of their own success.
ODG has annual government contracts of more than $25 million and an annual budget of more than $22 million. ODG employs over 115 full-time staff.
Under the direction of the Program Director, the Associate Program Director (APD) is responsible for the operational success of local programs and services. The APD’s main responsibility is to foster the development and maintenance of high performing teams, resulting in superior program and financial results. In addition, the APD is responsible for timely response to government inquiries and in organizing, coordinating, administrating, and reporting on local marketing and employment engagement initiatives.
- Develop and implement strategies/activities leading to a culture that motivates, empowers, and respects employees and that leads to the development and maintenance of high performing cohesive teams.
- Act as subject matter expert in government policy/requirements and in one or both of 1) client/candidate engagement and/or 2) employer engagement.
- Support staff in dealing with difficult customer interactions and ensure that each employee’s worksite follows WorkSafe BC guidelines.
- Hire, schedule, train, evaluate, develop, motivate, discipline, recommend termination, and supervise staff.
- Direct and support staff in the implementation of new or changed policy, frameworks, processes, etc.
- On an annual basis, clearly define output, outcome, QA expectations that need to be achieved by each program team and/or program employee.
- Support in the preparation of annual business and/or project plans.
- Develop and implement customer experience (CE) practices and processes leading to improved CE engagement and satisfaction.
- Coordinate, oversee and report on marketing and employer engagement (with the EE Manager) strategies/activities/campaigns.
- Respond to government inquires in a timely and professional manner.
- Where required, participate on local on local government, or health authority, governance committee/meetings.
- Approve training applications for payment and to ensure they follow government policy.
Qualifications and Experience
- Bachelor’s Degree in Business Administration, Social Science, Social Work, or Health Administration.
- Unrestricted driver’s license and use of motor vehicle.
Experience & Knowledge
- 3-5 years’ experience in managerial and supervisory roles.
- Demonstrated experience in developing and maintaining high performance program delivery teams.
- Demonstrated experience in personally working in a fee-for-service environment and achieving superior results.
- Demonstrated experience in holding employees accountable and focused on delivering on results.
- Demonstrated experience in customer service and customer relationship management.
- Demonstrated experience in public speaking and organizing/coordinating marketing events.
- Demonstrated analytical, planning, and organizational skills and experience.
- Demonstrated experience using computer applications including CRM and Office 365 applications.
- Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with leadership, staff, government officials, and the general public.
- Demonstrated ability to write clear and concise reports.
- Demonstrated ability to maintain administrative and client records.
Special Conditions of Employment
- Required to pass a criminal history background and/or fingerprinting.
- Must be able to work flexible hours.
- Must have the ability to work on a computer for extended period.
- Travel within British Columbia may be required.
- All ODG employees must: 1) know and follow health and safety policies and procedures and promptly report accident and injuries; 2) sign a code of ethics and confidentiality form and report any infractions to agreements contained within those forms.